JLG Visual Remote Assistant

Gold Award

Designed to help technicians troubleshoot equipment and improve uptime, the JLG Visual Remote Assistant from JLG Industries, Inc., an Oshkosh Corporation business, is a technical support solution that connects technicians with JLG experts through real-time visual sessions.

The solution uses a secure link sent by text or email, eliminating the need to download an app. Technicians can connect using most smartphones or mobile devices, and the interface requires minimal training. JLG technical support representatives can then provide step-by-step visual guidance, confirm part identification and connection locations, clarify instructions when labels or markings are worn or missing, and circle or point to components to help identify potential issues.

The visual approach can help reduce guesswork during troubleshooting, particularly when components are difficult to identify or verbal instructions are unclear. It also supports technicians at different experience levels by providing direct guidance during inspections and testing procedures.

The Visual Remote Assistant can accelerate root cause identification, reduce resolution time, minimize repeat site visits, and support first-call fix rates, all contributing to reduced downtime of a machine and returning equipment to service sooner.

Judges’ Comments

Simple technology that helps solve problems faster, reduce downtime, and improve firstcall resolution in the field.

Instant access to the command center that helps field technicians with analysis in real time. Amazing!

Genie 360 Digital Solutions

Silver Award

Genie 360 Digital Solutions offers a connected ecosystem of tools that bring telematics, fleet management, technical support, training, and warranty systems together to help keep machines available, respond quickly to issues, and reduce administrative slowdown. The solution is designed to support technicians, fleet managers, and operators in rental operations.

Part of the ecosystem includes Genie’ s machine-specific

QR codes, which connect to the Serial Hub to help technicians, service teams, and machine operators access serial number-specific information, such as manuals, maintenance information, and safety materials, to reduce the time spent searching for these details. The QR codes are included on all new Genie machines, but can also be added and connected to older machines so the tool can be deployed across fleets.

The solutions also include the Genie Assist chat agent, My Fleet, which provides a complete overview of a customer’ s registered Genie machines, and Warranty Hub. Genie continues to add tools to Genie 360, such as Genie Lift Connect telematics, the Tech Pro Learning Experience Platform( LXP), Visual Remote Assistant, and the company’ s global call center.

Judges’ Comments

The strength of Genie 360 is not any one digital tool, but the integration of machine-specific QR access, AI-assisted technical support, fleet visibility, telematics, training, and warranty workflows into a connected ecosystem. From a fleet-operator perspective, it directly targets downtime, technician productivity, and administrative friction.

The value of digital tools that bring together telematics, fleet management, tech support, and warranty is growing and expected. Machine-specific QR codes make access easy.

14 l November-December 2026